Refund policy

Return & Refund Policy

Last Updated: June 30, 2026

Thank you for shopping with NA Traders. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Used or damaged products (unless received damaged).
Items damaged due to customer misuse.
Clearance, sale, or discounted items (unless defective).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
If the return is for any other reason, the customer is responsible for the return shipping cost.